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Privacy Policy

This policy explains how HD Stone & Tiles Pty Ltd handles personal information when you visit our website or contact us about a project.

Last updated: 19 October 2026

Important: This policy is written for the website’s current enquiry process. Please review it against your actual business practices and update it if you add analytics, advertising, booking, payment or customer-management tools.

1. Who we are

“HD Stone & Tiles”, “we”, “us” and “our” refer to HD Stone & Tiles Pty Ltd, based in Lara, Victoria, Australia. You can contact us at Hdstoneandtiles@gmail.com or 0403 727 114.

2. Information we may collect

When you contact us, we may receive information such as your name, email address, phone number, the service you are interested in, project details, and any other information you choose to include in your enquiry. If you contact us by phone, email, Instagram or WhatsApp, we may retain information from that conversation.

Our website may also process basic technical information needed to deliver and protect the site, depending on the hosting provider and services loaded by your browser.

3. How information is collected

You provide information when you complete the enquiry form or contact us directly. The website’s enquiry form prepares a message and opens WhatsApp for you to review and send. It does not, by itself, send the message to us or submit it automatically. Information is shared with us only if you choose to send the message through WhatsApp.

4. Why we use information

We use enquiry information to respond to you, discuss your project, prepare or follow up on quotes, arrange site visits, provide services, keep appropriate business records, and manage customer communications. We may also use information where reasonably necessary to protect our business, meet legal obligations or resolve disputes.

5. When information may be shared

We do not sell your personal information. Information may be handled by service providers needed to operate the website or communicate with you, such as website hosting, email, WhatsApp/Meta, Google Maps, and website content-delivery or font services. Those providers handle information under their own terms and privacy practices. We may also disclose information where required or authorised by law, or with your direction or consent.

6. Overseas handling

Some third-party services may store or process information outside Australia. The location and handling of information depends on the provider and the settings of the service you use. Please review the relevant provider’s privacy information if you need details about its practices.

7. Storage and security

We take reasonable steps appropriate to our business to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No website, messaging service or electronic transmission can be guaranteed to be completely secure. We retain information for as long as reasonably needed for the purposes described above, including business, legal and record-keeping needs, and securely dispose of it when no longer required where practicable.

8. Access, correction and privacy concerns

You can ask us to access or correct personal information we hold about you, or raise a privacy concern, by emailing Hdstoneandtiles@gmail.com. Please describe your request clearly. We will consider and respond to it within a reasonable time and in accordance with any applicable legal obligations.

9. Cookies, analytics and third-party links

This website may load third-party content such as maps, fonts or scripts. Those providers may use cookies or similar technologies according to their own settings and policies. Links to external sites are provided for convenience; we are not responsible for the privacy practices of those sites. This policy should be updated if analytics, advertising pixels or other tracking tools are added.

10. Changes to this policy

We may update this policy when our website, services or information-handling practices change. The current version will be published on this page with the updated date shown above.

11. More information

Privacy obligations depend on the business and circumstances. If the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, we will handle personal information in accordance with those obligations. You can contact us first with any privacy concern.